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This video 'What Does a Mediator Do and Why?' is Video 2 out of 3 videos about the mediation process by Communication and Conflict author Alan Sharland. Visit the Communication and Conflict website: http://www.communicationandconflict.com This video outlines the skills and practices of the Mediator which ensure the process remains non-adversarial, confidential, creative and has a ‘without prejudice’ status. The video is in 3 sections looking at: 1. How the role of Mediator differs to that of a Judge or Arbitrator. 2. The communication skills and conduct of a Mediator which ensure the non-adversarial aspect is maintained. 3. The confidentiality and without prejudice aspect of mediation and what the Mediator does/does not do in order to ensure this is maintained. To see Video 1 - How Does Mediation Help People to Resolve Conflict? Click this link: • What IS Mediation? HOW DOES MEDIATION HELP... To see Video 3 - What Happens in a Mediation Meeting and Why? Click this link: • WHAT HAPPENS IN A MEDIATION MEETING AND WH... If YOU would like mediation and are based in the London, UK area, please contact Alan via CAOS Conflict Management at this link: https://www.caos-conflict-management.... If you would like to train as a Mediator - please visit this link for details of the latest course Alan is running: https://www.caos-conflict-management.... To see the video 'How Open Questions Help in Resolving Conflict and Closed Questions Don't! - click this link: • MEDIATION SKILLS - THE POWER OF USING OPEN... Please visit and Like the Communication and Conflict Facebook Page at: / communicationandconflict BOOKS The Simple Effective Skills of Conflict Resolution e-book http://www.communicationandconflict.c... How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All https://www.amazon.co.uk/How-Resolve-... A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. Purchase the book at this link on amazon: https://www.amazon.co.uk/dp/1790335221 CREDITS Intro/outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: / hollowman