4 Steps to Build a Customer Support Ticketing Process скачать в хорошем качестве

4 Steps to Build a Customer Support Ticketing Process

🔗 Want to get your systems & processes in order? Watch our free Blueprint masterclass to learn the proven framework trusted by 2,000+ small teams: https://processdriven.co/blueprint?ut... 📌 Software Affiliate Links: ClickUp: https://processdriven.co/clickup?utm_... Missive: https://processdriven.co/missive?utm_... 👀 Prefer to read along? Here’s what you need to know: https://processdriven.co/workflows/b-... Attracting new customers takes time, money, and energy. All of which can be in limited supply when you’re a small business owner! It also costs more to attract new customers than to retain existing ones, so solid after-purchase support is even more vital. In this video, I talk about creating a winning support workflow, providing options for different business styles, and sharing how member support is handled right here in my company, ProcessDriven. Here's what we'll cover: 00:00 Introduction 01:02 Step 1: Define Your Resolution Process 03:48 Step 2: Define Your Metrics 05:20 Step 3: Define Your Channels 08:41 Step 4: Pick a Program 10:14 Option 1: Communication Platform 11:30 Option 2: Ticketing Platform 12:36 Option 3: Spreadsheet Database 13:54 Option 4: Work Management Software 15:32 Option 5: Analog 16:19 ProcessDriven's Customer Support Workflow 16:57 ClickUp to Manage Tickets 17:32 Missive to Track Email-Based Inquiries  / / / / MORE FREE RESOURCES / / / / 💡 Watch our FREE strategy training here: https://processdriven.co/blueprint?ut... 📨 Get tips directly in your inbox: https://processdriven.co/newsletter?u... 🌎 Join our FREE Facebook Group by visiting: https://processdriven.co/group?utm_so... 📹 Want to steal our gear/setup/software stack? https://processdriven.co/gear/?utm_so... / / / / SUPPORT OUR WORK / / / / 💰 Become a ProcessDriven Affiliate + earn commissions: https://processdriven.co/partner/?utm... 🤝 Interested in becoming a Sponsor for the ProcessDriven YouTube channel? Reach out directly at: https://processdriven.co/sponsor/?utm... 🤓 Need to learn #ClickUp? Master the basics in just ONE day: https://processdriven.co/services/min... 🤓 Need to learn #SmartSuite? Master the basics in just ONE day: https://processdriven.co/services/sma... ☕ Want to just say thanks? Buy #ProcessDriven a Coffee at https://processdriven.co/buy-coffee?u...  / / / / AFFILIATE DISCLAIMER / / / / Affiliate Disclaimer: This post may contain affiliate links or sponsored content for which we may receive compensation. For details, visit https://processdriven.co/terms?utm_so...