PMaps Helped Us Build Role-Relevant Assessments | Tata Digital x PMaps скачать в хорошем качестве

PMaps Helped Us Build Role-Relevant Assessments | Tata Digital x PMaps

In this testimonial, Ms. Aditi Johari, Associate Director & Training Head at Tata Digital, shares how PMaps helped transform their hiring process, particularly for contact center roles. With a growing need for accurate skill evaluation in non-voice processes, Tata Digital turned to PMaps for customizable and role-specific assessments. Ms. Johari appreciated the platform's seamless deployment and the team's responsiveness to her specific requests. A major highlight was the AI-enabled email writing module, which became a game-changer for assessing written communication. The flexibility to tailor assessments around internal standards helped Tata Digital enhance their hiring accuracy and process efficiency. Words from our client: "Whenever I ask, they are there, they kind of respond very quickly. They understand the requirement and they give me the timelines, and mostly it is done in the given timelines." — Ms. Aditi Johari, Associate Director & Training Head, Tata Digital Client’s Challenge Tata Digital, managing contact center operations, needed a precise assessment solution for non-voice roles. Traditional tools lacked the flexibility to adapt to Tata’s internal benchmarks, especially for evaluating essential skills like written communication. Their hiring teams needed quick turnarounds, accurate insights, and assessments tailored to job roles—all while ensuring a smooth deployment experience. Solution: How PMaps Transformed Tata Digital’s Hiring Process Partnering with PMaps, Tata Digital was able to fully customize assessments according to their hiring framework. Ms. Johari worked closely with the PMaps team to align the test design with role expectations, ensuring relevance and impact. A standout enhancement was the AI-enabled email writing module—crucial for non-voice process hiring. The contact centre test’s accuracy impressed Ms. Johari, who even manually verified its analysis. Unlike other vendors, PMaps welcomed customization requests, delivering all changes promptly and collaboratively. Results & Benefits for Tata Digital PMaps enabled Tata Digital to refine their contact centre assessment process with job-relevant evaluations, leading to better hiring decisions. The customized test structure ensured a more accurate understanding of candidates’ skills. The AI-enabled email writing module proved to be a powerful tool for shortlisting candidates in non-voice roles, offering detailed and trustworthy insights. Along with that, PMaps’ quick support, flexibility, and responsive service made the overall experience seamless and impactful.