Why Data-Ready Companies Are Winning at AI скачать в хорошем качестве

Why Data-Ready Companies Are Winning at AI

What separates companies succeeding with AI from those struggling to see results? The answer isn't the AI itself-it's the data foundation underneath it. In this episode, we explore why the companies winning with AI today are the ones that spent years cleaning, structuring, and curating their data. Our guest is Mike Hutchinson, Chief Operating Officer at Teradata, bringing 35 years of customer experience expertise across three software companies. Mike breaks down the critical gap between structured and unstructured data, why vector stores and context engines are game-changers, and how real AI use cases come from solving business problems-not from hackathons. He shares examples from banking, airlines, and Teradata's own operations, including their fully autonomous account planning system. We also look ahead to 2026 and Mike's bold prediction: this will be the year companies build agents at scale - autonomous systems that monitor, decide, and act without human intervention. Chapters/Key Moments 06:20 – The Structured vs Unstructured Data Problem 09:00 – What Companies Miss About Unstructured Data 12:00 – How AI Changes the Data Game 15:00 – Marrying Structured and Unstructured Data for Real Value 18:30 – Why Data-Ready Companies Have a Massive AI Advantage 22:00 – The Hackathon Trap: Why Most AI Use Cases Fail 26:00 – Real AI Success Story: Banking NPS Turnaround in 3 Months 28:30 – European Airline Identifies Baggage as Brand Problem 30:00 – Inside Teradata's Autonomous Account Planning System 32:00 – Preventing AI Hallucinations with Data Guardrails 35:00 – The Unsexy Work: Cleaning Data for AI 38:00 – What Companies Should Do If They're Behind on Data 40:30 – Predictive Analytics with Unlimited Parameters 44:00 – Skills That Matter in the AI Era 47:00 – Why Curiosity Beats Technical Tools 49:00 – Generational Differences in AI Adoption 52:00 – The Expertise Debate: Why Pilots Still Matter 55:00 – 2026 Prediction: The Year Autonomous Agents Go Mainstream 58:00 – What Real AI Agents Look Like (Not Just Automations) Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org. #expertsofexperience #expertsofexperiencepodcast #mission #mission.org #expertsofexperiencelauren #CX #customerexperience #business #businessnews #leadership #customerservice