Smarter Connections: AI in Comms скачать в хорошем качестве

Smarter Connections: AI in Comms

How is AI transforming communication tools, contact centres, and customer experience? In this episode of The Evolve Exchange, hosts Courteney Kettyle and Paul Fletcher are joined by special guests from Talkdesk, Garry Ovenell, Vice President Solution Engineering, and Scott Barron, Channel Manager UKI, to explore how artificial intelligence is reshaping the way businesses connect with customers. Together, we discuss: How AI is enhancing contact centre performance and agent productivity The role of automation in delivering smarter, faster customer experiences How businesses can balance AI innovation with the human touch The evolving partnership between Talkdesk and Evolve IP What the future of AI in communications looks like From real-world use cases to forward-looking insights, this episode dives into how AI is driving smarter connections across UCaaS and CCaaS environments.