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We speak with Scott Haggarty about leading a fourth-generation, 77-year family business through culture, accountability, and service, while preparing his son Harrison to carry the vision to 100 years. The conversation blends origin stories, practical leadership tools, and how care becomes a competitive edge. • origins in scrap metal and post-war resilience • lessons from grandfather’s showmanship and father’s systems • formalising leadership with clear plans and accountability • culture as service and respect for clients and people • recruiting and keeping A-graders • succession planning and Harrison’s tech-driven upgrades • independent mentoring to sharpen influence and trust • vision setting with one- and three-year targets • flexibility, care stories, and loyalty as strategy • diversification and choosing strong associations Subscribe to How to Lead Your Business on Spotify so you don’t miss future conversations with founders and leaders shaping the future of business