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Strategic Marketing Expert Chris Burton reveals why most businesses misunderstand marketing and how real growth comes from positioning, brand, and customer experience, not tactics. Chris Burton is a senior marketing strategist at The Marketing Centre, with decades of experience across global brands and fast-growing SMEs. He works as a fractional CMO, helping businesses move from tactical marketing to profitable, scalable growth. (SME) He explains: ↳ Why marketing should be a profit driver, not a cost ↳ How positioning determines whether you compete in a red ocean or blue ocean ↳ Why most businesses choose the wrong target audience ↳ How specialist marketing has replaced “do-it-yourself” tactics ↳ Why customer experience is the most powerful growth lever ↳ How strong recommendation multiplies lifetime customer value ↳ PROVEN & PROFITABLE Marketing Strategy ↳ How culture, brand, and marketing must align to scale ↳ Why SMEs can outmanoeuvre global brands using agility and focus ↳ How AI is changing research, strategy, and speed — not fundamentals ↳ How to design a repeatable marketing system for SMEs ↳ The role of influencers in B2B decision-making We Cover: 00:00 Intro 01:36 Why Marketing Has Become So Specialist 03:15 Why Marketing Should Be A Profit Driver, Not A Cost 03:58 Why Founders Should Stop Running Ads Themselves 04:26 Has AI Changed Marketing Forever? 05:08 Why Clear Target Audiences Matter More Than Ever 05:39 Why Great Marketing Excludes The Wrong People 06:38 How Finding Your Business Sweet Spot Changes Everything 07:28 Why Retaining Customers Beats Chasing New Ones 07:46 What Positioning Really Means In Marketing 08:16 Red Ocean vs Blue Ocean Explained Simply 08:57 Why Playing To Win Is The Only Strategy 09:46 Why Influencers Matter As Much As Decision Makers 10:23 Why Being More Expensive Can Be A Strength 11:40 Why Marketing Is Not Just Tools And Tactics 12:15 The Market Stall Exercise That Explains Marketing 13:13 What Are You Selling And How Are You Showing Up? 13:51 Why Recommendations Multiply Customer Value 14:44 Your Brand Is How You Create Willingness To Recommend 15:26 Customer Experience Is The Real Differentiator 16:24 Why Starting With The End In Mind Works 17:06 Why Every Decision Should Drive Recommendation 18:02 Why Brands Exist To Help People Decide 18:47 How Brands Attract Both Customers And Talent 19:48 Why Misaligned Teams Kill Business Growth 20:31 Why Emotional Connection Is The Power Of Brand 21:53 Branding Sends Signals: For You Or Not For You 22:35 How Semiotics Influence Buying Decisions 23:12 Why Values Must Turn Into Behaviour 24:06 Why Team Ownership Creates Strong Culture 25:04 Great Culture Means Nothing If No One Knows About It 26:06 Brand And Culture Must Work Together 27:31 Marketing Is More Than SEO And Paid Ads 29:18 How Strong Brands Attract Talent Without Hiring Ads 30:40 How Net Promoter Score Drives Culture And Performance 33:24 The Difference Between SME And Corporate Marketing 36:10 How AI Levels The Playing Field For SMEs 38:08 Why Small Businesses Can Outmanoeuvre Big Brands 41:07 Why SMEs Can Change Customer Experience Faster 42:13 Customer Experience Defined In One Sentence 47:56 The Café Kiss Story That Explains Customer Experience 51:31 What Great SME Marketing Looks Like In 2026 53:14 Why Measuring Customer Experience Is Non-Negotiable 59:00 Why Marketing Needs A System, Not Random Tactics 01:01:25 When Marketing Becomes Truly Profitable Subscribe!