How to Configure SLAs and KPIs in Dynamics 365 Customer service скачать в хорошем качестве

How to Configure SLAs and KPIs in Dynamics 365 Customer service

Learn how to set up SLAs (Service Level Agreements) and KPIs in Dynamics 365 Customer Service. This step-by-step guide covers SLA configuration, KPI creation, and a real-world case demonstration to show how SLAs work in action. Perfect for anyone aiming to optimize service delivery and performance tracking in Dynamics 365! This video consists of: Time stamp:   00:00-01:25 Introduction and demo how SLA works 01:25-02:07 Navigate to customer service admin center and SLA KPI definition 02-07-02:36 create SLA KPI 02:36-03:18 Configure SLA and define SLA item 03:18-03:58 create SLA item 03:58-04:10 Activate SLA and set it as default 04:10-04:56 Create case for a non compliable customer 04:56-05:34 change the customer to compliable one for testing 05:34-06:01 check the second SLA item scenario in same case 06:01-06:57 Test the success criteria for both SLA Items #microsoftdynamics #techtutorial #microsoftsoftware #microsoft #microsoftdynamics365 #microsoftdynamicscrm #dataautomation #datamanagement #dataverse #crmsoftware #servicelevel #SLA #dynamics365 #powerapps #powerplatform #configuration