Improving Patient Experience in Large Organizations (webcast) скачать в хорошем качестве

Improving Patient Experience in Large Organizations (webcast)

This AHRQ webcast is the final in a series of three presentations focused on supporting healthcare organizations in using Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys to improve patient experience. In this webcast, speakers from Kaiser Permanente and UCLA Health discussed their strategies for identifying aspects of patient experience needing improvement and implementing effective approaches across their large, complex organizations. For more information about CAHPS surveys, visit https://www.ahrq.gov/cahps/surveys-gu.... This video is also available on the AHRQ website: https://www.ahrq.gov/cahps/news-and-e....