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What happens when a U.S. Air Force officer swaps flight lines for Flow Builder? In this episode of Cirrius Talk: The Military Minute, host Greg Banks sits down with Justin Dunn — Air Force veteran, nine-time Salesforce-certified pro, and Engagement Manager at Cirrius Solutions. Justin shares how military departure unexpectedly opened the door to a thriving tech career through Salesforce Military and Hiring Our Heroes. His story is a roadmap for veterans navigating transition, blending discipline, adaptability, and heart into a new mission: customer success in the Salesforce ecosystem. Takeaways Service to Salesforce — Justin’s path from Airfield Operations Officer to Engagement Manager proves military skills translate powerfully into tech. Trailhead Military = Liftoff — Free training and structured mentorship helped launch a second career. Managed Services Bootcamp — Hands-on problem solving built his technical and client-facing chops fast. From BA to EM — How business analysis evolved into engagement management and leadership. Project Management under Pressure — Lessons from briefing colonels now guide corporate communication. People over Process — Success at Cirrius comes from collaboration, not competition. Boundaries Build Longevity — Strict schedules, sleep, and structure keep consultants sustainable. Document Everything — Clear communication and thorough follow-up are a consultant’s best defense. Military Mindset Wins — Adaptability, accountability, and resilience make veterans natural fits for consulting. Recommended Links Justin Dunn on Linkedin: / justindone Cirrius Solutions https://cirriussolutions.com/contact/ ACP or American Corporate Partners: https://www.acp-usa.org/about-us/mission Candorful: https://candorful.org/ Hiring our Heroes: https://www.hiringourheroes.org/ HOH Military Spouse Network: https://www.hiringourheroes.org/caree... HOH-Amplify events for Military Spouses: https://www.hiringourheroes.org/caree... Hire Heroes USA: Hire Heroes USA: https://www.hireheroesusa.org/ Merivis: https://merivis.org/about-merivis/ Apple Podcasts: https://podcasts.apple.com/ca/podcast... Spotify: https://open.spotify.com/show/1of2KEM... Youtube: • Cirrius Talk iHeartRadio: https://www.iheart.com/podcast/1333-c... Castbox: https://castbox.fm/channel/Cirrius-Ta... Goodpods: https://goodpods.com/podcasts/cirrius... Cirrius Blog: https://cirriussolutions.com/blog/ Greg Banks on LinkedIn: / greg-banks-9785197 Jason Fowler Music: https://www.jasonfowlermusic.com/ Chapters: 00:00 Introduction to Justin Dunn and His Background 03:24 Military Journey and Transition to Civilian Life 09:26 Medical Retirement and Salesforce Journey 11:21 Resources for Transitioning Veterans 14:45 Experience in Managed Services 19:12 Transition to Team Bravo and CPQ 23:06 Role of Engagement Management 24:28 The Art of Engagement Management 27:21 Expectation Management in Consulting 28:31 Balancing Work and Personal Life 32:24 Skills from Military to Consulting 36:11 The Importance of Company Culture 40:37 Translating Military Skills to Civilian Life 43:52 The Value of Documentation 47:32 Navigating Life Changes and Work Stress 50:09 Introduction and Appreciation for Veterans 50:36 Encouragement for Military Spouses and Veterans in Salesforce For questions or feedback, please contact us at CirriusTalk@CirriusSolutions.com