Fixed Ops Friday w/ Bob Keuhl, John Bishop, and Vince McIssac | Daily Dealer Live скачать в хорошем качестве

Fixed Ops Friday w/ Bob Keuhl, John Bishop, and Vince McIssac | Daily Dealer Live

Today's show features: Bob Kuehl, Vice President of Fixed Operations at Zeigler Auto Group John Bishop, Service Director at Volkswagen of Clarksville Vince McIsaac, Director of Parts Operations at Hawk Auto Group This episode is brought to you by: Impel – When follow-up falls through or inbound calls go unanswered, fixed ops growth stalls. It’s not pricing that’s hindering your retention—it’s friction. Impel’s Service AI with Voice AI changes that with proactive, VIN-specific outreach across the ownership lifecycle based on individual driving behavior, automatic missed call capture, and instant appointment scheduling by text and email. Learn more at https://carguymedia.com/4l2rXFA Key Moments: 00:00 Fixed Ops Friday Kickoff 06:26 Auto Industry Headlines 12:20 Ziglar Fixed Ops Playbook 29:40 Impel Sponsor Break 30:30 Customer First Retention 37:27 Culture Over Paychecks 38:40 Morale Fixes and KPI Traps 39:42 OEM Bypassing Dealers 41:42 Parts Ops Tech Playbook 58:17 Lightning Round and Wrap Check out Car Dealership Guy’s stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤   / guydealership   Instagram ➤   / cardealershipguy   TikTok ➤   / guydealership   LinkedIn ➤   / cardealershipguy   Threads ➤ https://www.threads.net/@cardealershi... Facebook ➤ https://www.facebook.com/profile.php?... Everything else ➤ dealershipguy.com