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Here are the 5 AI prompts I use to handle difficult customer situations - based on 30 years of customer experience. You can copy them word for word. Stop staring at blank screens when you have an angry customer email sitting in your inbox. These 5 prompts help you write empathetic, effective responses in minutes - without sounding like a robot. THE 5 PROMPTS COVERED: 🔹 0:00 - Why most people use AI wrong for customer communication 🔹 1:20 - Prompt #1: The Angry Customer Email 🔹 2:50 - Prompt #2: Saying No Without Burning Bridges 🔹 4:20 - Prompt #3: De-escalating After AI Fails 🔹 5:50 - Prompt #4: Following Up After a Bad Experience 🔹 7:20 - Prompt #5: Getting Help from Other Departments 🔹 8:50 - Free Download + What's Coming Next ⬇️ FREE DOWNLOAD: Customer Communication Toolkit All 5 prompts + quick reference card + when to escalate vs. own it guide 👉 https://moderncxmindset.gumroad.com/l... THE 3-PART FORMULA: Every prompt in this video uses the same formula: What happened (the facts) What they're feeling (the emotion) What they need (the outcome) The more specific you are, the better the output. SHARE THIS WITH YOUR TEAM: If this helped you, chances are your teammates need it too. These prompts work for anyone who handles customer communication - CX teams, support reps, account managers, or anyone customer-facing. Does your organization need training on these skills? I teach teams how to handle difficult customer situations with confidence - the human skills that make your AI investments actually work. 👉 Visit ModernCXMindset.com 📧 Email kelli@moderncxmindset.com ABOUT KELLI SARGENT: After 30 years in customer experience - from frontline support to managing $200M+ strategic accounts - I built Modern CX Mindset to teach the Essential Impact Skills that companies invest millions in AI but spend $0 training their teams to handle. 🔔 Subscribe for weekly videos on Essential Impact Skills, customer communication, and making your AI investment actually work. CONNECT WITH ME: 🔗 LinkedIn: www.linkedin.com/in/kelli-sargent 🌐 Website: ModernCXMindset.com 📧 Email: kelli@moderncxmindset.com