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Are you absolutely sure you have a sales process… or are you just relying on experience and hoping for consistency? Most leaders confidently say they have a sales process — until they’re asked to explain it. That’s when the cracks show. What many businesses actually have isn’t a documented system… it’s a “lived” process — one that changes depending on the person, the customer, or even the mood on the day. And that inconsistency quietly costs you deals. If you’re in trades, construction, renewables, or any service-based business, this episode speaks directly to the hidden reason your close rate isn’t where it should be. In this episode, you’ll discover: -Why undocumented, experience-based selling creates inconsistency across teams and customers — and directly lowers your close rate -The biggest mistake leaders make that quietly sabotages sales process adoption (and how to fix it immediately) -A simple five-step framework you can implement right away to create consistency, ask better questions, align value, and close more deals Press play now to learn how to turn your “lived” sales habits into a documented process that drives consistent performance and more closed deals. New episodes every Monday, Wednesday and Friday. Grow Your Sales By 25% - Book in for a FREE 30-minute Sales Process Audit and walk out with 3 rapid actions that will GROW your Sales To see how we’ve helped business grow their sales: Read Client Results Watch Testimonials Or email Ben if you would like to get in touch: hello@strongersalesteams.com This podcast helps the entrepreneur, founder, CEO, and business owner in the trade, construction and industry segments, regain focus, build confidence, and achieve measurable results through powerful sales training, effective sales strategy, and expert sales coaching—guiding every sales leader, sales manager, and sales team in mastering the sales process, optimizing the sales pipeline, and driving business growth while fostering leadership, balance, and freedom amidst overwhelm, stress, and potential burnout, creating lasting peace of mind and smarter decision making for every California business and Australia business ready to scale up with excellence in sales management.