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Seven Ways to Improve Your Empathy

Click this link to subscribe to this channel - https://www.youtube.com/user/doncrawl... One of the 5 Principles of IT Customer Service Success is empathy. In this customer service training video, Don Crawley, author of The Compassionate Geek, shows seven ways to improve your empathy. In practical, understandable terms, he explains the importance of empathy, the benefits to you in being more empathetic, and how to develop a stronger sense of empathy. #customerservice #helpdesk #servicedesk 📺 Learn the six steps in a successful tech support session:    • The Six Steps in a Successful Tech Support...   🎬 Learn seven ways to improve your empathy:    • Seven Ways to Improve Your Empathy   🎬 Here are four magical customer service phrases (What to say in nearly any situation):    • Four Magical Customer Service Phrases (Wha...   What is Compassionate Geek? The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/AS.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more. Learn more at: https://CompassionateGeek.com 00:00 Introduction 00:10 What is empathy? 00:25 Be a good listener. 00:43 Use empathetic language. 01:08 Don't be judgmental. 01:20 Be curious. 01:35 Challenge your own prejudices. 01:53 Look for commonalities. 02:06 Avoid labeling people. 02:23 Benefits of empathy.