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Insurance companies count on one thing: that you don’t know what you’re entitled to. In this video, we break down a real conversation we just had with a customer... where an insurance company tried to downplay OEM repair procedures (manufacturer-required repair steps) and frame it like “extra stuff” that “other shops don’t do.” That’s not just frustrating… it can put you and your family back on the road in a vehicle that isn’t repaired safely or correctly. At Best Body Shop, we’re consumer advocates first. That means we follow manufacturer guidelines, use OEM repair procedures, and document what’s required—because “good enough” repairs are not acceptable when safety is on the line. In this video, we cover 3 ways to protect yourself: ✅ Keep everything in writing (not phone calls) ✅ Review the damage assessment thoroughly (procedures, photos, measurements, scans, calibrations, documentation) ✅ Stay logical in communication (simple questions that force clear answers) If a shop can’t provide documentation, or won’t repair based on manufacturer procedures... that’s a red flag. 📍 Kansas consumers: You have rights. Don’t let an insurance company run a “fishing expedition” to see how much they can get away with. ---------------------------------------------------------------- Need help with a claim or repair questions? We’re happy to walk you through it and help you understand what your vehicle actually needs to be repaired correctly. 👍 If this helped, hit Like, Subscribe, and share this with someone dealing with an insurance claim right now. 💬 Drop a comment: Have you ever felt pressured to accept a repair you weren’t comfortable with? #BestBodyShop #CollisionRepair #InsuranceClaims #AutoBodyRepair #OEMRepairProcedures #ConsumerRights #Kansas #VehicleSafety #Wichita