Business Improvement through Quality Management and COPIS Model скачать в хорошем качестве

Business Improvement through Quality Management and COPIS Model

This was a free webinar targeted at business leaders from the Caribbean to sensitize them from the Caribbean about the value of quality management and the COPIS model in achieving their business objectives (financial and non-financial). 00:00-01:46: Greeting 01:47-04:47: Opening Remarks and Introduction of Facilitators 04:48-06:09: Overview 06:10-08:50: About Quality Management 08:51-10:46: About the COPIS Approach 10:47-12:55: Customer Satisfaction 12:56-13:24: Self Assessment Question 1 13:25-14:35: Output 14:36-14:49: Self Assessment Question 2 14:50-17:04: Processes 17:05-17:47: Self Assessment Question 3 17:48-21:35: Inputs 21:36-22:22: Self Assessment Question 4 22:23-25:51: Sources of Input 25:52-26:34: Self Assessment Question 5 26:35-29:48: Addressing Risks and Issues 29:49-34:48: Check, Correct, Control 34:49-38:47: Know Your Customer 38:48-39:14: Self Assessment Question 6 39:15-42:15: Communication 42:16-43:01: Self Assessment Question 7 43:02-47:19: Plan-Do-Check-Act Cycle 47:20-47:31: Self Assessment Question 8 47:32-55:09: Discussion of Assessment Results 55:10-58:23: Next Steps 58:24-01:07:40: Competition 01:07:41-01:14:26: Feedback Poll, Vote Of Thanks and Closing