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In this Deep Learning with PolyAI, Michelle and Nikola shed light on the potential of AI and voice technology in enhancing the retail customer experience. They talk about the challenges retail faces, the importance of brand consistency, the impacts of seasonality on the industry, and how AI can streamline processes while maintaining a high-quality customer interaction. They also delve into the concept of 'hyper-personalization', anticipating customers' needs, and propose how the future of AI and retail might look, highlighting the role of AI in data mining and predictive customer behavior. 00:41 Challenges in Retail Industry: Seasonality and Customer Experience 01:17 Case Study: Carter's Approach to Seasonality 01:53 The Impact of Seasonality on Retail Operations 03:55 The Importance of Consistency in Retail Customer Experience 05:46 The Role of Automation in Enhancing Customer Experience 08:20 The Future of AI and Voice in Retail 11:14 The Power of Personalization in Retail 11:43 The Potential of Conversational AI in Retail 22:16 Predictive Personalization and the Future of Retail Visit PolyAI to learn more: https://bit.ly/4cmNJyR #ai #contactcenter #automation #conversationalai #generativeai #customerexperience #customerservice