Скачать с ютуб Mastering the Art of Black Swan Mirroring в хорошем качестве

Mastering the Art of Black Swan Mirroring

To stay up to date with my latest videos, make sure to subscribe to this YouTube channel by clicking this link: https://www.youtube.com/c/Press1ForNi... Black Swan mirroring is not the mirror that you hear. And also the nonsense where you know if they put their hand to their chin, you put your hand to your chin, if they lean to one side, you lean to the same side. This is not a body language mirror. You know that’s, that doesn’t even come from a great place. mirroring is starting out by repeating the last 123 words of what the other person has just said, is just said, Yeah, the last one to three words. See, I just may read myself. Yeah, the last one to three-ish words, it could be one word, it could be three words, it is the least amount of thought. It’s the simplest mechanism there is you don’t even have to contemplate somewhere in the dim recesses of your mind. No matter how startled and flummoxed you are by the insanity. It’s coming from the other side, you can pull out the last one to three words. And it’s a great skill to use when someone has just said something that has just sort of so caught you off guard that you’re just flummoxed. You don’t know what to say to it’s a great way to give you time and contemplation without having the other side have any idea. That’s what you’re doing. So it’s great to get you back on your feet. Now what does it do the other side, they want to talk some more. They love it. Not only do they want to talk some more. And this is another example of how a black swan tool is a next-level tool. If you didn’t understand something that somebody just said, you probably say what did you mean by that? Common guidance? ask good questions. Gather information. That’s a word question. What did you mean by that? What are they going to do? Quite likely, they’re going to repeat what they just said with the exact same words only ladder just like an American overseas. Yeah, well, I want to don’t it you know, when you’re pointing out a croissant and in France, give me that doughnut? What I’ve done it you know, we say it again. But we do that to each other. Because for whatever reason, the words that we’ve chosen in our brain, make the most sense for our vernacular. Now, many times it’s got to be rewarded. And a mirror actually gets people to say the same thing in different words. And it will be more enlightening for you and for them. You know, my son, Brandon, he is he’s got a great story, which I think is probably in a book. We’re prepping to do a training. And we’re trying to get the notebooks together. But when I say no book, I got one picture in my head and, and he’s got a different picture in his head. Now in his head, a notebook is basically a folder with pockets. And that is not what we’re supposed to be getting together. And so I asked him literally I say, hey, you know, the notebooks ready? And he goes, what do you mean by notebooks because he suspects that we’re not on the same sheet of music. So what do I do? Now blocks, I say the same word again, only louder and we go through the three times until finally he There’s me. He goes notebooks. And I go, yeah, three-ring binders. And he’s like, look how in my mind, a notebook and a three-ring binder are two distinct things. And that’s what the mirror does, you know, and he married me and I and I probably did calm down a little bit. So mirroring is just repeating the last 123 ish words. A lot of people say, Well, can I repeat words that weren’t just the last ones? And the answer is, yeah, when you get good at it, then that mirror becomes a surgical tool that you can use all over the conversation to guide things you said don’t even know you’re doing. ==== You can purchase Nick's NEW book: Reasons NOT to Focus on CX, here: https://www.barnesandnoble.com/w/reas... Each chapter will start with a quote and a list of questions you can use as conversation starters. And I’d love to hear from you about the conversations and reactions this book ignites. ==== Scheduling can be very time-consuming, going back and forth on dates and times, which is why I lean on Calendly to do the scheduling for me. This probably saves me two hours per week. Calendly is the modern scheduling platform that makes “finding time” a breeze. When connecting is easy, your teams can get more done. I signed up to become an affiliate so that I could share it with you. Zero pressure, but I can't recommend it enough: https://calendly.grsm.io/getstarted *** ABOUT NICK GLIMSDAHL Subscribe to my bi-weekly newsletter:   / experience-mentors-6861702337161940992   Find me on Twitter:   / press1fornick   Find me on LinkedIn:   / press-1-for-nick   *** LISTENER SUPPORT Support this show through Buy Me A Coffee: https://www.buymeacoffee.com/press1fo... ***