Casework Basics Webinar: Inside the VA: A Former Congressional Liaison’s Perspective скачать в хорошем качестве

Casework Basics Webinar: Inside the VA: A Former Congressional Liaison’s Perspective

Casework teams rely on Congressional liaisons at Federal agencies to help solve problems for constituents — but working as a Congressional liaison comes with its own challenges. In this webinar, we are delighted to be joined by former Senior Congressional Liaison Jeremy Dillard, who served almost a decade in the VA’s Office of Congressional and Legislative Affairs handling thousands of Congressional inquiries escalated beyond the regional level. Jeremy will share observations and trends from almost a decade of handling Congressional casework requests, including the behind-the-scenes of structural problems that drive casework, tips for writing effective inquiries, and thoughts on how Congress can strengthen liaisons for more effective casework in the future. Speakers: Jeremy Dillard, former Acting Deputy Director for the Congressional Liaison Service, U.S. Department of Veteran Affairs Moderator: Anne Meeker, Deputy Director, POPVOX Foundation Visit popvox.org/casework for more resources geared toward standout constituent services.