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What if your csm team could achieve 100% renewal accuracy and eliminate surprise churn? Sounds impossible, right? Irit Eizips is joined by Ephrat Peled who shares her journey of transforming renewal processes to drive exceptional results. Together, they dive into the groundbreaking strategies that led her team to revolutionize their renewal forecast accuracy. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 How transitioning renewals to the CSM team increased renewal accuracy from 80% to 100%. The unexpected boost in customer satisfaction, with a 5-point NPS increase. The step-by-step process to empower CSMs to manage renewals, even for complex enterprise accounts. 👍 Like, share, and subscribe for expert insights! 👉🏻 Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice: 𝟏. Grab a free copy of our Customer Success 𝙩𝙚𝙢𝙥𝙡𝙖𝙩𝙚𝙨 𝙖𝙣𝙙 𝙞𝙣𝙛𝙤𝙜𝙧𝙖𝙥𝙝𝙞𝙘𝙨 We’ve created a resource library for you to gain easy access to best practices and benchmark data. https://www.csmpractice.com/resources 𝟐. Subscribe to our CSM Practice 𝙣𝙚𝙬𝙨𝙡𝙚𝙩𝙩𝙚𝙧 Subscribe to our CSM Practice newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. https://www.csmpractice.com/newslette... 𝟑. Build Your CS Strategy If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. https://bit.ly/jointhecustomermethod 𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓 Ephrat Peled, a seasoned Customer Success leader with over 4 years of experience, is now embarking on an exciting transition into the world of sales. 🔗 You may connect with Ephrat via LinkedIn: / ephratpeled 𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒 00:00 Intro 01:46 Company Overview 03:10 Challenges with Sales Owning Renewals 08:29 Sales Team Reaction 09:33 Ensuring Success in Ownership Transition 11:31 Automating Renewal Processes 14:20 Customer Feedback 16:13 Managing Complex Renewals 18:19 The Sales Handover Process 21:42 Time Spent on Renewals 23:35 Overall Impact 24:56 Renewals Enablement #CustomerSuccess #RenewalManagement #ChurnReduction #UpsellingStrategies