Leadership Lessons That Only Experience Teaches | John Gualtieri (MD, Officeworks Australia) скачать в хорошем качестве

Leadership Lessons That Only Experience Teaches | John Gualtieri (MD, Officeworks Australia)

In this episode of Business & Beyond, Sanjay Chari speaks with John Gualtieri, Managing Director of Officeworks Australia, about leadership, authenticity, and navigating change at scale.​ ​ John shares reflections from a long career in retail, from his early days on the shop floor to leading major transformations. He shares lessons shaped over time — often learned by getting things wrong first — and how those experiences influenced the way he leads today. The conversation explores ​ why simplifying choices builds trust​ the importance of genuinely listening to frontline teams and acting on what you hear​ how leaders can stay effective even when they don’t have all the answers​ A thoughtful discussion on leadership shaped by experience, and what really matters over the long run.​ BCG maintains a professional relationship with the company represented by this episode’s guest.​ 00:00 Why diversity of thought really matters​ 00:26 Introducing John Gualtieri​ 01:00 Growing up, family, and early influences​ 04:31 First steps into retail​ 06:46 Early leadership roles and career choices​ 11:56 Joining Kmart and the journey of transformation​ 14:23 Simplifying complexity to rebuild customer trust​ 19:13 Big decisions and the Kmart turnaround​ 20:05 Leadership lessons: the power of listening ​ 26:43 Throwing out the script during COVID​ 28:31 Leading Officeworks today​ 30:08 The pace of change in modern retail​ 32:58 Future opportunities: Tech, B2B​ 37:36 Purpose beyond profit​ 39:03 Staying grounded as a leader