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Why Human Connection Matters

In this episode of Make or Break, Mo Berkner Boyt is joined by Matt Poepsel, PhD, the “Godfather of Talent Optimization”, for a thoughtful conversation on why human connection has become the scarcest resource in today’s world of work. Together, they explore how modern convenience, rapid technological change, and rising pressure are quietly pulling people apart and what leaders can do to intentionally rebuild connection during disruption. From loneliness and burnout to AI-driven change and people metrics that actually matter, this episode offers a deeply human lens on leading change without losing the people along the way. The conversation also dives into how leaders measure employee engagement and why measuring it well during periods of disruption is critical. Rather than relying on outdated surveys, Matt shares insights on how to measure employee engagement metrics in ways that move as fast as change itself and provide meaningful signals about trust, resilience, and alignment. What to Expect in This Episode Why human connection is breaking down at work How technology and convenience quietly erode trust and belonging The “entropy economy” and the growing cost of disconnection Why engagement data must move faster during periods of change How misattribution creates gaps between leaders and teams What effective change management leadership looks like Follow Make or Break on your favorite streaming channel to effectively manage human risk during organizational change: https://c2iq.io/spotify https://c2iq.io/apple https://c2iq.io/audible – Follow + Connect with our guest: Matt Poepsel, PhD LinkedIn -   / mattpoepsel   Website - https://www.mattpoepsel.com/ Youtube -    / @mattpoepsel