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Migrating to the cloud means entering a new reality of operating in the cloud. What does that mean? Changes happening faster, dependencies on ephemeral resources, and a growing surface area of “things that can go wrong.” For risk-averse IT organizations, that sounds like a non-starter. But with the pace of innovation and pressure from competition that have adopted and adapted to the cloud, a cloud migration strategy is imperative. So, how do you migrate to the cloud without incurring massive disruption? The answer is NOT by doing work the same way you’ve been doing it: file a ticket and wait. In this talk, Dormain Drewitz will explore: Why IT organizations need to evolve their operational model to better detect, coordinate, and automate unplanned work. How AIOps and automation technologies provide scale factors in the face of growing event data and change events. Which best practices have helped teams evolve to a cloud operating model in ways that bring their teams along.