Queues, SLAs, Reports & Search | Jira Service Management Agent Essentials Session #3 скачать в хорошем качестве

Queues, SLAs, Reports & Search | Jira Service Management Agent Essentials Session #3

If you work in Jira Service Management answering work items, are confused by how JSM works, or just want to learn in a fun, engaging environment then this is for you! This session is part of a series on the "Jira Service Management Agent Essentials" ACA certification offered by Atlassian. It's for anyone who is expected to use JSM to manage tickets - support agents, help desk, etc. In this session we'll cover: ✅ How to manage queues ✅ What SLA's are and how to track them ✅ Useful reports ✅ Finding stuff in JSM ✅ And more! This session is interactive. Bring your questions and let's explore together! It is also entirely free and hosted on Youtube. A recording will also be made available in case you miss it. Looking for more? 💭 Learn Project Management - https://shorturl.at/zDVGB 📚 Check out my blog here - https://hean-tech.learnworlds.com/blog 🏫 My online learning here - https://learn.hean.tech/ 🔗 Follow me on LinkedIn -   / robert-hean   💬 Join the Atlassian Study Community Discord for a live group chatting about Jira, Confluence and more -   / discord   Affiliate Links Create on youtube? Check out Tubebuddy- https://www.tubebuddy.com/pricing?a=h... Looking for a great analytics platform for your Linkedin account? - check out Shield Analytics - https://www.shieldapp.ai/?via=heantech Looking to quickly create short-form content from longer videos? Check out Opus, a service which breaks up longer clips into 15-60 second ones (and adds subtitles, B roll and more!) - https://www.opus.pro/?via=heandottech