How to Streamline Customer Data Collection - Anytime; Anywhere скачать в хорошем качестве

How to Streamline Customer Data Collection - Anytime; Anywhere

Have you ever thought about your forms as an extension of the customer experience? You should. In this joint webinar, Marty Pavlik (Practice Lead, Doculas) and Art Harrison (Co-Founder and Chief Growth Office, FormHero) shared tips and advice that will help you move froms from the periphery to the center of your customer experience. As banks, investment services, and insurance company customers turn to online interactions (either website or apps) instead of in-person interactions at branches, it’s the documents these businesses use to collect needed data that customers interact with. Too much of this data collection process remains paper-based. This over reliance on paperbased processes to collect information from new and existing customers is not only costly and time consuming; it leads to poor customer experience. Even organizations that collect data online aren’t fully taking advantage of better data collection capabilities available today (many simply moved the same paper-based process, inefficiencies and all, online). In this webinar, our presenters will focus on how organizations can create multi-channel digital experiences and improve their data collection process. There are tools that can expedite this journey and change the way organizations interact and engage their customers.. We’ll focus on showing you how you can improve these key outcomes: Better data collection quality Reduce downstream costs for bad or missing data Create a simple user experience that is the same across input channels