Episode 258 - Leading CX with Insight, Influence and Innovation скачать в хорошем качестве

Episode 258 - Leading CX with Insight, Influence and Innovation

From Military Operations to CX Leadership: John’s Secrets to Exceptional Customer Experience In this episode of Navigating the Customer Experience, we sit down with John, a customer service leader who “fell into CX by accident” and has since led exceptional service across industries including logistics, banking, retail, and manufacturing. 🎯 What you’ll learn in this episode: The top three competencies every organization needs to deliver outstanding service. How to align C-suite leadership with customer experience strategy and demonstrate its business value. Tips for capturing insights from front-line agents to solve problems before they reach customers. Best practices for selecting vendors and partners that fit your company’s vision and technology. Real-life examples of using AI and innovation to reduce contact volumes while increasing loyalty. Whether you’re a CX professional, business leader, or just curious about how companies can truly delight their customers, this episode is packed with actionable strategies to transform customer experiences. 🔔 Subscribe for more insights on customer experience, service excellence, and leadership in business. #CustomerExperience #CXLeadership #ServiceExcellence #BusinessStrategy #CustomerLoyalty #CXPodcast