L&D as Kingmakers: Shaping Talent, Behaviour, and Business Results (with Chintan Shukla) скачать в хорошем качестве

L&D as Kingmakers: Shaping Talent, Behaviour, and Business Results (with Chintan Shukla)

Join our L&D Newsletter Community for monthly insights on Learning & Development: https://edu.lndacademy.com/ In this insightful episode of The L&D Podcast, host Zubin Rashid sits down with Chintan Shukla, an experienced Training Leader and L&D professional with over 9 years in learning & development within the BPO/customer service industry.Chintan shares practical wisdom on transforming L&D from "check-the-box" compliance training to meaningful, applied learning that drives real behavioural change and business results.Key highlights include:-The 2–3 most common mistakes organizations make in designing training programs (and how to avoid them)-Deciding between training, coaching, and mentoring — especially with tight budgets and timelines-Shifting from one-way training to two-way facilitation to boost engagement and ownership-Connecting learning to WIIFM (What's In It For Me) and KPIs for genuine motivation-Practical ways to move beyond mandatory sessions to learning employees actually value and apply on the job-Measuring the impact of soft skills training (e.g., communication, empathy) in customer service — linking behaviour to CSAT and indirect ROI-Building and sustaining a genuine culture of continuous learning in hybrid/AI-influenced work environments-Empowering teams with Gen AI basics (70%+ adoption in his centre!)A powerful metaphor: L&D professionals as "kingmakers" and potters shaping talent for everyday performance or greatnessWhether you're an L&D leader, trainer, HR professional, or aspiring to create high-impact learning experiences, this candid conversation is packed with actionable insights.Subscribe for more leadership conversations in Learning & Development! 🎙️#LearningAndDevelopment #LAndD #TrainingAndDevelopment #InstructionalDesign #Coaching #Mentoring #ContinuousLearning #SoftSkills #BehavioralChange #EmployeeDevelopment #AIinL&D #Leadership #HR #TalentDevelopment #WIIFM #Facilitation #Podcast #TheLAndDPodcast