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Building deeply human teams in an increasingly automated world may sound like an oxymoron - but it isn’t. In fact, it should be #1 on your priority list. In this episode of The Future is Human, host Naomi Trickey welcomes Brandon Sammut, Chief People and AI Transformation Officer at Zapier, to explore why maintaining human connection is your competitive advantage, how to design AI adoption that enhances rather than replaces human creativity and the leadership behaviors that scale culture across 900+ distributed team members. From Zapier's three-pillar impact model (efficiency, quality, employee experience) to practical approaches for remote-first cultures that thrive, this episode unpacks it all. YT Chapters: 00:00 Introduction to The Future is Human 01:38 What does a Chief People and AI Transformation Officer do? 06:45 The “Three-Part Impact Framework” for successful AI adoption 12:00 How recruiting ops and AI engineers co-build solutions 16:47 Building systems that enhance human creativity, not replace it 19:54 How to maintain human connection in remote-first environments 25:15 Why mission-driven teams outperform function-first teams 27:24 Hire people without degrees - prioritise skills 33:49 Performance management should apply to business outcomes, not AI adoption 39:05 Why liberal arts skills matter when it comes to AI fluency 42:33 Brandon’s rapid fire: myths about employee experience and culture 42:56 Remember - your core mission is non-negotiable 47:24 AI is the first technology where learning means doing 47:54 Key takeaways & closing thoughts