Cisco UCCe 10.5 Lab - Create a Full Blown Script in UCCE to Route Calls to Agent - IPCC скачать в хорошем качестве

Cisco UCCe 10.5 Lab - Create a Full Blown Script in UCCE to Route Calls to Agent - IPCC

Create a Full Blown Script in UCCE to Route Calls to Agent http://www.voicebootcamp.com/cisco-se... Lab 1 - Standard - UCCE 10.5 - Preparing Windows 2008 R2 64bit Server For UCCE Component Lab 2 - Standard - UCCE 10.5 - Installing Microsoft SQL Server 2008 For UCCE Deployment Lab 3 - Standard - Preparing Microsoft Active Directory and Join Members to AD Lab 4 - Standard - Installing Cisco Unified CCE 10.5 Base Software Lab 5 - Standard - Getting Started with UCCE Tools and Services Lab 6 - Standard - Setting up Instance for Single or Multiple Customer Lab 7 - Standard - Deploying Cisco Unified CCE 10.5 - Router Lab 8 - Standard - Deploying Cisco Unified CCE 10.5 - Logger Lab 9 - Standard - Deploying Cisco Unified CCE 10.5 - Administration & Data Lab 10 - Standard - Deploying Peripheral Gateway (PG) for Cisco Unified CM Lab 11 - Standard - Deploying Peripheral Gateway (PG) for CVP Lab 12 - Standard - Deploying CTI Server & Cisco Finesse Lab 13 - Standard - Creating Agent & Skills Group Lab 14 - Standard - Call Type & Dialed Number (DN) & Router Log Viewer Lab 15 - Standard - Device Target - Add IP Phone as a Device Target Lab 16 - Standard - Create a Basic UCCE Script to route calls to a IP Phone Lab 17 - Standard - Enable Expended Call Context Variable & Create Customized Variable Lab 18 - Standard - Configuring CVP Server as an IP IVR for UCCE Lab 19 - Standard - Configure Voice XML Gateway & Media Server for CVP & UCCE Lab 20 - Standard - Creating Network VRU Scripts for Cisco UCCE Scripting Lab 21 - Standard - Creating a Full Blown UCCE Script to Route Calls to Agent or CVP Lab 22 - Standard - Cisco Finesse - Agent Desktop - Screen Pop Lab 23 - Standard - Configuring Agent Reason Code in Finesse Lab 24 - Standard - Managing Team Resource in Cisco Finesse Lab 25 - Standard - How to manage Database Lab 26 - Standard - System CLI Lab 27 - Standard - How to use Diagnostic Framework Portico to troublehsoot Lab 28 - Standard - Basic Troubleshooting - Task - Agent Label Not Define Lab 29 - Standard - Basic Troubleshooting - Task - CVP Unable to Route Calls Lab 30 - Standard - Basic Troubleshooting - VXML Gateway Not Matching Dial Peer