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Does your company measure KPIs—but KPIs still don’t steer results? You may have a strategy. You may have reports. Bonuses may be paid out. Yet in reality: annual targets are missed and profit feels like a surprise quality and lead times are getting worse projects slip on deadlines and budgets most KPIs show 90–100% achievement (and somehow that doesn’t translate into high performance) employees don’t see a clear link between their contribution and the company’s goals At the 26th of February, we are hosting a 1-hour webinar for executives, HR, and Operational Excellence professionals: “KPIs that Drive Behavior: Shingo-Based Performance Management for the Western Balkans.” We will break down how to design a KPI system using the Shingo logic: Ideal results require ideal behaviors → Purpose & systems drive behavior → Principles inform ideal behavior. Most importantly, you’ll learn how to turn KPIs from “reporting metrics” into a real performance management system that aligns strategy, daily decisions, and people’s motivation.