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How can unstructured data become decision-ready risk? And why did Cytora rebuild its platform using large language models? Richard Hartley, CEO and Co-founder of Cytora, joins Matthew Grant to discuss the company's acquisition by Applied Systems and what it means for the future of insurance workflows. Richard shares lessons from building and scaling Cytora, including the pivot from political risk to transforming how risk flows through commercial insurance. He explains why Cytora adopted generative AI early, the challenges of going deep on product in a specialist market and how blending insurance domain knowledge with external thinking has shaped their approach. This episode is essential for anyone working in commercial insurance, insurance operations, or product-led transformation. 👉 Listen on your preferred podcast platform: https://www.instech.co/knowledge-cent... 📌 Subscribe for more episodes: / @instechofficial 🔍 Explore the InsTech podcast archive: https://www.instech.co/item-type/podc... -------- If you like what you’re hearing, please leave us a review on whichever platform you use or 📨 Contact Matthew Grant: / matthewjggrant 💬 Message Richard Hartley on LinkedIn: / richard-hartley-7744b851 🗞️ Sign up to the InsTech newsletter: https://www.instech.co/sign-up-to-the... 🎙️ Leave us a voice message: https://www.speakpipe.com/widget/inli... ------- Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) – https://www.cii.co.uk/ By listening, you can claim up to 0.5 CPD hours. Learning Objectives: -Describe how unstructured data enters the insurance value chain and the implications for underwriting workflows -Define the concept of “decision-ready risk” and its role in modernising commercial insurance operations -List the key factors that enabled Cytora’s successful expansion into the US market To help us measure the impact of the learning, please complete our short feedback survey: https://docs.google.com/forms/d/e/1FA... --------- 00:00 - Cytora’s acquisition and what it means 02:05 - Rebuilding the platform using large language models 05:10 - What “decision-ready risk” really means 08:20 - Scaling into the US insurance market 11:00 - Why standardisation isn’t the answer 14:15 - Lessons in resilience, leadership and product thinking