Building Intelligent Customer Support: Bio-Rad's Journey with AWS GenAI and AgentCore скачать в хорошем качестве

Building Intelligent Customer Support: Bio-Rad's Journey with AWS GenAI and AgentCore

Join us as we sit down with Jasmina Desai, Associate Director Software at Bio-Rad Laboratories, a global leader in life science research and clinical diagnostics, providing innovative tools and services to the healthcare and scientific research communities for over 70 years. Discover how Bio-Rad leveraged generative AI to revolutionize their customer support: • Reduced support calls by 15% • Enhanced product feature adoption • Streamlined QC engineer support for medical device compliance • Developed Unity Next Chatbot for instant answers Technical Deep Dive: • Journey to agentic AI implementation • Architecture modernization with Amazon Bedrock • RAG implementation • Multi-language support across 100+ countries using Amazon Translate • Specialized agents built on AgentCore Key Takeaways: • Real-world implementation of generative AI in healthcare tech • Strategic partnership benefits in AI transformation • Practical insights on scaling AI solutions globally • Best practices for modernizing customer support --- Tamara Gagliardi - Host, AWS Sr. Solutions Architect Jasmina Desai - Guest, Associate Director Software Bio-Rad Laboratories Learn more about Bio-Rad: https://www.bio-rad.com/