Why Most Leaders Fail at Customer Experience (and How to Fix It) скачать в хорошем качестве

Why Most Leaders Fail at Customer Experience (and How to Fix It)

Most leaders think they’re delivering great customer experiences but are they really? In this episode, ⁠Marc Haine⁠ breaks down why so many leaders fail at putting customers first, what it takes to build loyalty in today’s world, and the leadership mindset shifts that separate average managers from transformational leaders. If you’ve ever wondered why your customers aren’t sticking around or why your team isn’t as inspired as you’d like—this conversation is your playbook for change. 🔑 Topics we cover: 👉 The #1 mistake leaders make when it comes to customer experience 👉 Why “managing” your people is killing their potential 👉 The leadership habits that inspire loyalty and trust 👉 How to shift from reactive leadership to proactive culture-building 👉 Real stories from Marc Haine’s decades of leadership experience 🎧 Tune in now and learn how to lead with purpose, inspire your people, and create customer experiences that last. Chapters 00:00 Introduction to Mark Haine and His Journey 03:14 Theater as a Business Metaphor 06:20 Creating Customer Experiences 09:01 Leadership in the Service Industry 11:58 From Fixing to Innovating Culture 16:33 Embracing Mistakes and Accountability 18:21 The Power of Innovation and Creativity 20:20 Leveraging Employee Strengths 21:43 Understanding Employee Potential 23:09 The Importance of Leadership Awareness 27:43 Identifying Core Issues in Leadership 29:19 The Value of Humility in Leadership 30:47 Discovering Superpowers and Collaboration Subscribe to the @coachfulcoaching YouTube Channel 👉    / @coachfulcoaching   LISTEN TO THE PODCAST 🎙🏆🎙 👉 Spotify: https://spotify.link/NTBgVJIL3yb 👉 Apple: https://apple.co/41Cz5gI If you enjoy my podcast please leave me a rating and review! 👉 https://ratethispodcast.com/coachfulc...