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CSDM 4.0 & Service Builder Discussion

Caitlin Morse and Mark Bodman discuss CSDM and Service Builder, the new ITSM feature to create and manage services following CSDM guidance. Service Builder was released at the end of 2021, this new product can greatly accelerate your service management maturity and CSDM adoption naturally. Content: 2:55 - Technical and Business Service consumers, and types 4:30 - Migrating from generic service to Business & Technical 11:33 - Services connection to the CMDB / CI's 19:29 - The subscriber context 25:35 - Service Portfolios and metrics 31:25 - Foundation data: importance for subscribers 33:45 - Service Builder demo 41:11 - Creating Service offerings & lifecycle 45:00 - Managing the Subscribers 50:10 - Service Financials 51:51 - Duplicating offerings and managing the service lifecycle Bulk Service Conversion tool: https://docs.servicenow.com/bundle/to... Service Builder download: https://store.servicenow.com/sn_appst... Be sure to check out and bookmark additional CSDM videos on our Data Foundations playlist here:    • Data Foundations - CSDM, CMDB and Ser...   *Connect with other developers, share knowledge, and unlock endless opportunities to grow your skills! Join the ServiceNow Community today!* https://devlink.sn/commchannelsncomm *Subscribe to the ServiceNow Community YouTube channel* https://devlink.sn/commchannelsnchannel