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Your EDI service provider implemented the EDI software, you are now live and ready to be trained on their platform. We will talk about the best practices of post-implementation strategy. 1. What EDI Providers Typically Cover (and What They Don’t) The standard onboarding process: what’s usually included Misalignment between EDI providers and internal team needs 2. Why the EDI Learning Curve Is So Steep Jargon and technical complexity for non-technical teams The gap between “platform training” and “real-world use” Lack of cross-functional understanding (IT vs. ops vs. compliance) 3. Post-Go-Live Pain Points File errors and failed transmissions Trading partner-specific quirks no one warned you about ERP ↔ EDI miscommunications (especially for Acumatica, NetSuite, etc.)\ Difficulty troubleshooting without enough internal expertise Lack of visibility into the data flow 4. Training New EDI Teams: What Works Role-based training: who needs to know what? Shadowing, sandboxing, and simulated test runs Documentation that actually helps (checklists, flowcharts, alert protocols) 5. Building Internal Confidence Creating internal champions and go-to experts When to bring in outside help vs. upskilling in-house Setting realistic expectations for response time and troubleshooting 6. Best Practices to Flatten the Learning Curve Phased rollout vs. big-bang implementation Set up for proactive monitoring (don’t wait for things to break) Creating an EDI playbook for your company The value of post-implementation health checks 7. What “Good” EDI Support Should Look Like Red flags to watch for with your current provider Questions your provider should be asking you How to advocate for deeper support and training Who's This For? EDI Managers, EDI Specialists, Tech Support, IT Managers, IT Directors, ERP Consultants, Customer Success Managers, Project Managers About Speaker: Jim Gonzalez is the CEO of EDI Support LLC and is a subject matter expert in EDI/API space with over 25 years of experience with different on-prem and cloud EDI platforms and ERP integrations. Top EDI Support LLC Resources You Should Check out: Visit our website at https://ihateedi.com/ Looking for free EDI cost estimates? Visit https://ihateedi.com/pricing/ Looking for a managed cloud EDI platform that is affordable? Check out www.edielevate.com Join our Discord Group of 1200+ EDI professionals and be a part of latest EDI discussions, updates and answers to your specific EDI/API questions here: / discord