Agent Running In The Field: The Reality of Agentic AI in Service Management скачать в хорошем качестве

Agent Running In The Field: The Reality of Agentic AI in Service Management

Roman Zhuravlev, Senior Architect, ITIL Agentic AI is being widely adopted by service providers - sometimes to a great satisfaction, sometimes to a mild disappointment. At the ITIL team, we watch this journey, capture good and not-so-good practices, and adjust our recommendations. In his presentation, Roman will share what we learned so far and how these insights are integrated in the new ITIL. Key takeaways: Agentic AI is another wave of AI adoption - not the last one A systemic approach is required to selection of AI capabilities and management of related risks Understanding and improvement of user experience is a key factor of successful AI adoption