217: Building The Trust: The Key to Successful Customer Relationships скачать в хорошем качестве

217: Building The Trust: The Key to Successful Customer Relationships

This week on the Oakley Podcast, host Jeremy Kellett chats with Scotty Crisco & Russell Vallance, Operations Managers at Oakley Trucking. During the episode, Scotty and Russell discuss the importance of customer service in the trucking industry. The group digs into the challenges and complexities of maintaining high standards of service, anecdotes about logistical hurdles, the significance of clear communication, and the impact of adhering to protocols. The episode highlights how meticulous planning, teamwork, and proactive problem-solving are crucial for meeting customer expectations and building long-lasting relationships in the trucking business. Don’t miss this great conversation! Key topics in today’s conversation include: The Importance of Customer Service (2:21) Examples of Customer Service (4:08) Understanding Customer Expectations (7:02) Visualizing Customer Relationships (9:07) Balancing Competing Interests (11:36) Specific Customer Service Failures (12:26) Handling Customer Complaints (18:28) Learning from Mistakes (20:22) Transflow Technology Overview (24:55) The Importance of Communication (27:25) Communication Failures (34:40) Customer Expectations (38:12) Safety Compliance (40:02) Customer Service Challenges (45:05) Feedback Loop for Improvement (49:27) Driver's Attention to Detail (50:02) The Team Effort in Customer Service (51:13) Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com. To learn more, visit our socials and websites: Facebook:   / oakleytrucki.  . Instagram:   / oakleytruck.  . TikTok:   / oakley_trucking   YouTube: https://www.youtube.com/channel/UCpHd... Main Website: http://bruceoakley.com/oakleytrucking/ Driver Landing Page: http://driveoakley.com/