Excellent patient/staff experiences in high-stress environments: Interview with Richard Green скачать в хорошем качестве

Excellent patient/staff experiences in high-stress environments: Interview with Richard Green

Costa Coffee has been voted as the UK public's favourite coffee shop for a 13th consecutive year in a World Coffee Portal survey of more than 5,000 UK consumers. In this Expert Series video, Richard Green, Head of Contract Catering at Costa Coffee, discusses how creating normality in a high stress environment such as a hospital helps patients and staff. Richard also explores what can be achieved through Sodexo’s partnership with Costa Coffee in terms of NHS net zero goals and sustainability. 00:00 - Introduction 01:07 - How Costa operations differ in healthcare settings 02:15 - The evolution of retail in healthcare 02:58 - Existing and upcoming initiatives 04:56 - The impact of COVID and Net Zero goals on product selection 05:59 - Supporting the NHS’ Net Zero goals 06:23 - Costa Coffee’s Net Zero roadmap 07:43 - Preventing food waste 08:52 - Value of working with a well-known brand in a hospital