"Listening Is Everything" – Andy Austin on Retail, AI & Human Connection | We Can Bergcast #1 скачать в хорошем качестве

"Listening Is Everything" – Andy Austin on Retail, AI & Human Connection | We Can Bergcast #1

Welcome to the very first episode of the We Can Bergcast – recorded high up in the Austrian Alps at Berghaus Seeblick at Feld am See / Bad Kleinkirchheim, far away from the corporate grind. In this debut episode, we sit down with Andy Austin, founding partner of The Industrious (US), former Executive Director of Retail Experience at AT&T, and a Retail technologist with a deep understanding of what really moves people. 🎙️ What we talk about: • Why listening is the most underrated business superpower. • What casinos can teach us about Retail experience design. • How AI can enhance emotional connection in physical retail. • What Europe is doing right – and the US must catch up on. • And how a welding merit badge still influences Andy’s business mindset. 📍Set against mountain views and clean alpine air, this isn’t just another tech talk – it’s a deep, personal conversation about business, purpose, and what matters most. 🔔 Subscribe for more unfiltered mountain-side conversations with the partners and clients of We Can who are shaping the future – far from boardrooms and city noise. #WeCanBergcast #AndyAustin #RetailInnovation #AIinRetail #HumanExperience #OfflineMatters #feldamsee 00:00 – The Power of Listening in Technology 03:16 – Experiential Learning from the Casino Industry 05:55 – Transitioning from Casino to Tech 08:54 – The Importance of Human Emotions in Retail 11:45 – Listening as a Key to Success 15:10 – AI’s Role in Retail 18:08 – Technology & Personal Connection 20:52 – Challenges in Offline Retail 23:53 – Creating Delightful Retail Experiences 26:55 – Future of AI in Retail 29:58 – Building Relationships with Data 37:53 – The Elephant in the Room: Retail Challenges 44:42 – Enhancing In-Store Experience with Tech 51:42 – Mobile’s Role in Retail 56:56 – Creating Magic: Discovery in Retail 01:01:22 – AI & the Future of Consumer Interaction 01:13:53 – Reflections on European Retail