Excelling in Customer Experience | WEBINAR скачать в хорошем качестве

Excelling in Customer Experience | WEBINAR

Missed the session? Catch our webinar on how councils across Australia are modernising customer experience and delivering faster, smarter citizen services using Microsoft’s connected CX platform. Learn how local government teams are streamlining high‑demand services — including waste requests, development applications, infrastructure issues, facility bookings, and feedback management — while improving efficiency across both front‑office and back‑office operations. In this webinar, we explore: ✅ A unified customer experience across all council services ✅ AI‑enabled workflows and natural‑language automation to reduce manual workload ✅ Modern omnichannel interactions across portals, phone, walk‑ins, digital messaging, and social ✅ A unified workforce workbench to simplify daily operations ✅ Integration with existing council ERPs, portals, and document systems to eliminate double‑handling [ Whether you're a CEO, CIO, Director of Corporate Services, or a Customer Service leader, this session provides practical steps to uplift CX, increase resilience, and deliver more consistent citizen outcomes. Ready to lift your council’s CX maturity? If you’d like to explore how cloud, automation and AI can help your council modernise service delivery, improve resident experience, and move up the CX maturity curve, our team can help you design a practical roadmap tailored to your organisation., 👉 Speak to our team: https://exigotech.co/au/contact