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Data, bots & the human touch: Mastering CX in 2025

In this third edition of the QuestionPro CX trends guide, we’re bringing together our seasoned CX professionals Raj, Nick, Manjiri, Ken, and Thomas for their exclusive take on the key trends shaping customer experience in 2025. AI-driven personalization, customer journey orchestration, and seamless omnichannel experiences are no longer optional, they’re mission-critical. Join us for a power-packed discussion where our panel will go through the biggest CX shifts of 2025 and share actionable strategies to help you stay ahead. What’s on the agenda? AI & Predictive Analytics: With 78% of consumers considering hyper-personalization crucial, brands must move beyond one size fits all experiences. Customer Journey Orchestration (CJO): Why static journey maps are dead and how real-time orchestration is the future. Customer Data Platforms (CDPs): More than 55% of consumers expect brands to unify data from purchases, feedback, and support to improve their experiences. Chatbots & Messaging Apps: How AI-driven conversations are transforming omnichannel CX. Employee Experience (EX) & CX Success: With 71% of consumers stating that happy employees impact their brand loyalty, EX is no longer just an HR concern, it’s a CX imperative. Don't miss out and make sure to add it to your calendar. See you on Thursday, February 20th at 11:00 AM CT.