FBPM-12.3.: Fundamentals of Business Process Management (BPM) - Process Maturity and BPM Maturity скачать в хорошем качестве

FBPM-12.3.: Fundamentals of Business Process Management (BPM) - Process Maturity and BPM Maturity

The Fundamentals of Business Process Management is a textbook written by Marlon Dumas, Marcello La Rosa, Jan Mendling and Hajo A. Reijers covering the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website. The textbook is complemented by the website http://fundamentals-of-bpm.org/. On this website, you will find slides and video lectures, figures and other supplementary material associated with the book (we are updating the material to reflect the new book structure and content). Instructors are welcome to use this material provided that they refer to the book or this web site.