Fantastic Hotel Stay. How about the follow-up? скачать в хорошем качестве

Fantastic Hotel Stay. How about the follow-up?

In this episode, we take a close look at a post-stay survey from a major international hotel brand. At first glance, it’s solid: clean layout, well-timed delivery, and even a personal touch — the general manager’s own signature. Someone’s taking ownership of the feedback process, and that’s great to see. But as we move through the survey, some interesting choices start to stand out — like the use of a 10-point scale without a midpoint, and a question about “experiencing the destination” that might leave even seasoned travelers scratching their heads. It’s a great example of how thoughtful design and confusing corporate templates can coexist — and why even a polished guest survey can still send mixed signals about what kind of feedback a hotel or brand really wants. About the Series: So You Want My Feedback is our ongoing look at how hotels and other hospitality brands handle guest feedback — from post-stay survey critique to full hotel survey review. Each episode breaks down real examples, highlighting what works, what doesn’t, and what these choices reveal about guest feedback analysis, survey design, and the overall guest experience. And while hospitality is our focus, we occasionally review customer experience surveys from non-hospitality businesses as a point of comparison — because the contrast is often just as illuminating. ➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖ Want us to take a look at your feedback loop? Book a free discovery call to find out! 👉 https://www.guestinsight.com/book-a-f... ➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖ Music licensed via Epidemic Sound: https://www.epidemicsound.com/ #GuestFeedback #SurveyDesign #HospitalityMarketing #CustomerExperience #HotelSurveys #OnlineReviews #CXStrategy #HospitalityInsights #FeedbackMatters #ReviewManagement