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When you use open-source software, how do you achieve great outcomes for your support and features requests? Using Kubernetes as an example, we will look behind the curtain to show you what really goes on when users attempt to deal with support inquiries, feature requests, and more. Understanding how these requests work can be the difference between a great experience and being that character in a B-list horror movie stumbling randomly that gets a dead line on their call for help. You will see how to look up bugs reported by other users, and you might also discover a few training resources you didn’t know about. Even if you elect to use a commercial distribution to delegate this to a vendor, understanding a project’s organization, workflow, and community organization can help you understand the product itself.