What is Shift Left? How It Works & Why It Matters in ITSM скачать в хорошем качестве

What is Shift Left? How It Works & Why It Matters in ITSM

What does Shift Left really mean in IT Service Management — and why does it matter now more than ever? In this short explainer, we break down: ✔️ The concept of Shift Left in ITSM ✔️ Why it's critical to reducing support load and improving user experience ✔️ How it works across people, process, and platforms Whether you're leading a service desk, managing ITSM processes, or just want to improve how support is delivered — this video gives you the clear, jargon-free answer. 👉 Ready to move beyond theory? Don’t miss Part 2, where we explore 3 practical strategies to Shift Left in your own environment. ***Watch the video here***:    • 3 Practical Ways to Master Shift Left in ITSM   👌Grab a copy of our latest **Free eBook**: "Effective ITSM Implementation: A Step-by-Step Guide' https://www.servicemanagementspeciali... 👍***Book a 30-Minute Strategy Call with an ITSM Expert*** Need expert advice tailored to your needs? Book a 30-minute strategy call and let’s discuss how we can help you implement these trends and optimize your ITSM processes. https://www.servicemanagementspeciali... #ShiftLeft #ITSM #ServiceManagement #SMS #ITSupport #ITIL #SelfService #KnowledgeManagement