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Re-Shaping the MLS–Association Relationship

As MLSs and REALTOR® Associations rethink how to best serve practitioners and brokers, the Pikes Peak region stands out for taking decisive action. Rather than maintaining a single shared leadership model, the Pikes Peak Association of REALTORS® and Pikes Peak MLS doubled down on delivering customer value — by appointing two CEOs, each focused on driving innovation, efficiency, and service excellence within their own organizations. Join Anne Marie Smith, CEO of the Pikes Peak Association of REALTORS®, and Lori Miller, CEO of the Pikes Peak MLS, as they share what prompted this bold move, how it’s reshaped governance and operations, and what results they’re seeing today. You’ll learn: - Why they chose to double down on customer value by supporting two distinct organizations delivering distinct services and value - How they balanced independence and alignment between the MLS and Association - The governance, cost, and cultural implications of separating leadership - What’s working — and what they’d do differently - Their best practices for other markets exploring this model If your organization is exploring how to streamline focus, clarify accountability, and deliver greater value, this is a conversation you won’t want to miss.