Engineering Enterprise-Grade Payments that Scale Globally скачать в хорошем качестве

Engineering Enterprise-Grade Payments that Scale Globally

Richard Moot: Welcome to the Square Developer Podcast. I'm your host, Richard Moot, head of developer relations here at Square, and today I'm joined by Adam and Cesar from MonStar Lab. Can you both give us a quick intro and tell us a little bit about yourselves and MonStar Lab? Adam Mack: Thanks so much for having us, Richard. Really appreciate it. My name's Adam Mack and I am the director of Technical Product Management here at MonStar Lab in North America. Cesar Aguilar: My name is Cesar Aguilar and I'm an engineer director here at Monster Lab based on New York. Adam Mack: MonStar Lab is a New York and Tokyo based technology partner, and we have a staff of over 800 engineers, designers, and product managers all around the globe helping our clients in all manner or different industries to solve complex technology and business challenges. And what we end up doing at the end of the day is building human-centered software that delivers results for our clients. That covers a huge range of activities. We build consumer apps and consumer app experiences. We help design process automation and new operational workflows for different businesses. We help educate brands and internal teams about responsible use of ai and we help technology teams select the right vendors and partners to work with. At the end of the day, all of it comes down to overcoming complex technical challenges, but without ever forgetting that there's a human end user at the other end of the experience. So we try to ensure that we're balancing technology choices and making cool stuff with always doing what's best for our users. And part of that is a huge focus on payments and payment integrations. We recognize payments as one of the foundational drivers of a good customer experience in a lot of cases, and it's obviously a core driver for platform businesses all around the world. So it's a little snapshot of what Monster Lab does. Richard Moot: You've been building and integrating stuff on Square for quite a while. I'd love for you both to just talk a little bit about one of the first big integrations that you've built with Square. Adam Mack: Yeah, so we have a long history with Square, going back to very, I guess you would call them simple payment integrations. Many, many years ago, going back to the beginning of Square's, APIs and SDKs, we had a long working relationship with Shake Shack and we helped to build out the majority of their online ordering infrastructure, including their consumer ordering apps for iOS and Android web ordering. And in 2017 they approached us with this interesting challenge of let's take the really great experience that we've been offering in our consumer mobile apps that really polished ordering brand first experience, and let's bring that to a new form factor with kiosks. And the destination was going to be a sort of, I guess you could call it an experimental digital first location, starting to experiment with different form factors for the brand. So we were charged with helping to bridge this user experience that we built for iOS and Android into a new form factor and a huge part of that, a huge challenge aspect of that was integrating Cart present payment, which was a new challenge for the brand. So we looked at so many different providers to handle our card, present payments for the Shake Shack kiosk and Square ended up being the partner that we worked with and Square helped us and helped our engineering team to really rapidly prototype design and prototype a solution that met all of the user needs, met all of the security needs, met all of the operational and business needs that Shake Shack was putting in front of us and doing it incredibly quickly. Richard Moot: So one of the things I've always been curious about when trying to build for these in-person type experiences compared to say, online, mobile, web, what were some of the more interesting things that people might not think about when building that in-person type experience? Because I remember that app does a really great job of walking you through a checkout flow but also displaying certain things where it feels very different than if you're just sitting in front of a person and just saying, oh, I'm just going to start reading off of this menu. You have a little bit more of a guided experience on this. So I'm just curious, what are the things that you'd say were the most interesting problems to solve or things that you wouldn't really consider compared to doing an e-commerce type build? Adam Mack: Sure. So what's really interesting about kiosks is in a lot of cases they are designed to alleviate the burden on operational labor or increased throughput in a lot of cases. For Shake Shack, that was absolutely an operational goal. I think everyone who has spent any time in New York and knows the brand, knows the long curling line around Madison Park for the OG location, so that was line busting is not quite the right term, but expediting the c...