How to understand my customer's experiences with a product? Use the Customer Experience Journey Tool скачать в хорошем качестве

How to understand my customer's experiences with a product? Use the Customer Experience Journey Tool

EXPLORE more free Publications, Surveys and Resources: https://www.empowering-people-network... Superior product/service delivery and effective marketing strategies require a deeper understanding of what constitute an excellent service or product from a customer’s point of view. The Customer Experience Journey helps enterprises to outline the entire customer experience and experiences by visualizing the typical stages a customer goes through when using a product or service. It also makes visible the product/service strengths, weaknesses, financial opportunities at each stage of the experience. STAY CONNECTED to our network: www.empowering-people-network.org Twitter:   / emp_ppl_award   Facebook:   / empoweringpeopleaward