24/7 Patient Access at Northfield Hospital & Clinics: How Luma Navigator Handles Calls After Hours скачать в хорошем качестве

24/7 Patient Access at Northfield Hospital & Clinics: How Luma Navigator Handles Calls After Hours

When patients need care, they don’t just call between 9 and 5. See how Northfield Hospital & Clinics is using Luma Health’s Navigator AI to provide around-the-clock scheduling, rescheduling, and cancellations — without adding staff. Since go-live, Navigator has handled 3,536 calls, processed 70 cancellations, and rescheduled 37 appointments, saving 294 staff hours — all automatically. 📞 Challenge: After-hours calls and overwhelmed staff ⚙️ Solution: Luma Health Navigator AI Voice Agent ⏰ Results: Always-on access, fewer calls, more satisfied patients #NavigatorAI #PatientAccess #HealthcareAI #LumaHealth #NorthfieldHospital #HospitalInnovation #DigitalHealth #Automation #VoiceAI #HealthcareTransformation