1 - Project Success Playbook SixSigma Define скачать в хорошем качестве

1 - Project Success Playbook SixSigma Define

A guide to the Define phase of the Six Sigma DMAIC methodology, specifically focusing on the creation of a project charter, understanding customer requirements, and process mapping. The sources identify the project charter as a foundational document that prevents failure by establishing a clear business case, specific problem statements, and defined boundaries to avoid scope creep. To ensure a project remains customer centric, the text outlines methods for distinguishing between basic needs and specific requirements using tools like the CTQ tree and Kano’s model to prioritize features. Finally, the material introduces SIPOC and process mapping as "workhorse tools" used to visualize the current state of a workflow from start to finish. Throughout the lessons, the role of the project champion is emphasized as the primary authority for validating goals and maintaining strategic alignment.